Forbes recognizes Talkdesk on Cloud 100 for second consecutive year, moving up 13 spots to #53 in 2020. Talkdesk was created by two Telecommunications and Informatics Engineering at Técnico alumni, Tiago Paiva and Cristina Fonseca, and is part of IST Spin-off Community.

This is the third time that the Portuguese unicorn is on the Forbes list, which lists the 100 cloud computing’s best private companies. The selection process involves the classification of companies based on market leadership (35%), estimated valuation (30%), operational metrics (20%), people and culture (15%).

“We are honored and proud to be a part of the Forbes Cloud 100, once again. This recognition is a validation of our cloud contact center solutions and leadership in the customer experience marketplace,” said Tiago Paiva, chief executive officer, Talkdesk.

Talkdesk recently announced $143 million in Series C funding, which brings Talkdesk valuation to more than $3 billion (about € 2.53 billion).